CALL CENTER
The I&M Bank Call Centre provides our customers with 24 hour access to the Bank 7 days a week . Our Agents are always on standby to answer any questions you may have. The Call Centre’s services cover the following I&M Bank products and services.
Day or Night – for service call us at:
+254 20 3221000 for:
Cards
Balance enquiries, disputed transactions & exception handling, payment status, card activation (for Visa & Electron Cards & Prepaid Cards), applying for a card, status of applications, card not received/lost/stolen, details of the last transaction authorized etc.
Account Enquiries ( a preliminary registration is required for this service)
Balance and transaction enquirieson Bank accounts, account related complaints , request for statements etc
General Information:
Product features, service enquiries, pricing, interest and exchange rates, branch and ATM locations etc.
Send us an email callcentre@imbank.co.ke or Contact Us
Call us at: +254 20 3221000
Fax us at: +254 20 2211160
